Michael Israel's "Maintenance Matters"

Michael Israel is the senior director of research and advisory services for the Technology Services Industry Association (TSIA), and the chairperson of the Field Services Advisory Board. Previously he served as the senior director of research and advisory services for AFSMI.

Michael is responsible for expanding the TSIA research portfolio in the area of field service, service spare parts, depot repair, and other activities involved in hardware maintenance and support. Michael also focuses on maintenance and service issues in the medical technology community. And he does extensive research in the area of maintenance and service pricing practices for both the hardware and software industries.  Michael works closely with TSIA members to provide the industry data they need to optimize their service organizations.

Michael has worked in customer support, field service, spare parts, and repair operations for more than 30 years. He has significant service operational experience, having spent 15 years–including 12 years with IBM–managing field service, service parts, and technical support operations. He also spent more than 15 years selling and marketing customer service, service management, and service parts management software solutions to manufacturers and service providers in a wide variety of industries. His sales and marketing roles include management and executive-level positions with Oracle, SAP, and other leading software organizations.